Frequently Asked Questions

Everything you need to know about shopping with Collective Shoes.

How do I determine the right shoe size for me?

We provide a detailed sizing guide on every product page. Since fit can vary between brands, we recommend measuring your foot in centimeters and comparing it to our size chart for the most accurate fit.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn shoes in their original packaging. Exchanges are free, while returns for a refund may be subject to a small shipping fee depending on your location.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your package's journey.

Are Collective Shoes made from sustainable materials?

We are committed to ethical fashion. Many of our collections feature premium vegan leathers, recycled rubber soles, and organic cotton linings to minimize our environmental footprint.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.